The Social Collective
A purpose-led software company which drives sustainable impact
Package and SLA Comparison
Per
User
-
Using a shared system
-
See user Table
-
Standard
Subscription
-
Software as a Service
-
End to end M&E Solution
-
Enterprise
Subscription
-
Dedicated Subscription
-
Funders and Foundations
-
Enterprise
+Cloud
-
Additional Cloud Security
-
Supported Integrations
-
THE SOCIAL COLLECTIVE
Core System: Impact Reporting
System Type
White-Label Supported
Customisable
Integrations Supported
Shared
Dedicated
Yes, domain limitations
Customisable
Custom Domain
Limited
Additional Hosting Security
Database Aspects
- User Profiles
- Organisation Profiles
- Due Diligence and Compliance
- Activities Management
- Stories
- - - - - - - - - - -
- Automated Report Reminders*
- Email / SMS Alerts*
- - - - - - - - - - -
- M&E Ready (see SUSURATE)**
- Custom Due Diligence Process**
- Qualitative Data Capture
- SMART Forms (Time based actions)
- Custom Fields (see SLA)
- Custom Forms (see SLA)
- - - - - - - - - - -
- Landing Page
- Integrated Modules (see Modules)
- Portal Settings (Implementation**
- - - - - - - - - - -
* Included free limits apply
**Clients generally require setup and Implementation Assistance (see SLAs)Use case limitations
User limitations
User Profiles
Secure Login, Social Login (optional)
SSO (Single Sign On). ADFS and Google Auth Ready
Groups Administration Roles (7 user privileges available)
Limited
Integration Required
Activities Module
- Employee Volunteer Programs
- Membership Based Attendance
- Training Tracking and Reporting
- Events (Time, place and outcomes)
- Participant Management
INCLUDED SUBSCRIPTION SUPPORT
Support: Subscription
Ticketing Support System. 48H Responses*
Documentation Access
Included time (technical only)
2 hours
4 hours
Requires Custom SLA
(see below)
Support: Administrative User
Limited to Certified users
Support: Software
- Software Bugs
- Correct functioning of features
- Uptime
- Software Updates
Software Customisation
- Process Configurations
- Custom Features
- Integrated digital solution
Limited
Implementation Support
See Service Level Agreements below. Included support types are listed above
SLA Optional
Maintenance SLA Required
We do not offer support via phone. See SLA engagements for personal support.
SLA: Service Level Agreements
Software Setup, Configuring your M&E Process, Practices, Data Structure and Ensuring a great service
Types. As Standalone Services
Setup
- System Deployment
- Correct functioning of features
- Uptime
- Software Updates
Implementation
- Setting your System
- Matches your Data Processes
- Defines your Data Fields
- Uses Existing Features
- Training and onboarding
- Consultation Support, limited to setup period
Maintenance and Support
- Managing your Software
- Assisting your Team
- Supporting Integrations
- Data Capture Support
- M&E Process alterations
Ad Hoc / Optional
Security & hosting
- IT/Security Requirements Alignment
- Hosting requirements Checklist reviews and audits
- Supporting Custom Requests
- Supporting Custom Requests
- Across Region or Service backups
- - -* Shared Cloud Included in all packages (private Cloud with +Cloud+ package
* Backups done every 24 hours
Software Customisation
- Altering feature, beyond available settings
- Changing of Design
- Custom workflows
- Custom automation
Limited
Per
User
-
Using a shared system
-
See user Table
-
Standard
Subscription
-
Software as a Service
-
End to end M&E Solution
-
Enterprise
Subscription
-
Dedicated Subscription
-
Funders and Foundations
-
Enterprise
+Cloud
-
Additional Cloud Security
-
Supported Integrations
-
Additional Subscription Modules
SUSURATE
Impact Reporting, Data Visualisations, Impact Indicators, Projects, Targets, Scorecards and Automated Charting
Pay per Initiative, per connected organisation
Includes1 Initiative
PROGRAM-ME
Automated algorithm to track progress and performance of user based programs
Pay for module activation (unlimited programs)
DO-NATION
Donations, Payroll Giving, Tax Dedication certificate Manager