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Package and SLA Comparison

Per
Users

R 979 / month
  • Using a shared system
  • See user Table
  •  
Standard
Subscription
R 9.885 / month
  • Software as a Service
  • End to end M&E Solution
  •  
Popular
Enterprise
Subscription
R 39.546
99
/ month
  • Dedicated Subscription
  • Funders and Foundations
  •  
Enterprise
+Cloud
Contact us /
  • Additional Cloud Security
  • Supported Integrations
  •  

THE SOCIAL COLLECTIVE

Core System: Impact Reporting

System Type

White-Label Supported

Customisable

Integrations Supported

Shared
Dedicated
Yes, domain limitations
Customisable
Custom Domain
Limited
Additional Hosting Security

Database Aspects

- User Profiles

- Organisation Profiles

- Due Diligence and Compliance

- Activities Management

- Stories

- - - - - - - - - - -

- Automated Report Reminders*

- Email / SMS Alerts*

- - - - - - - - - - -

- M&E Ready (see SUSURATE)**

- Custom Due Diligence Process**

- Qualitative Data Capture

- SMART Forms (Time based actions)

- Custom Fields (see SLA)

- Custom Forms (see SLA)

- - - - - - - - - - -

- Landing Page

- Integrated Modules (see Modules)

- Portal Settings (Implementation**

- - - - - - - - - - -

* Included free limits apply

**Clients generally require setup and Implementation Assistance (see SLAs)
Use case limitations
User limitations

User Profiles

Secure Login, Social Login (optional)

SSO (Single Sign On). ADFS and Google Auth Ready

Groups Administration Roles (7 user privileges available)

Limited
Integration Required

Activities Module

- Employee Volunteer Programs

- Membership Based Attendance

- Training Tracking and Reporting

- Events (Time, place and outcomes)

- Participant Management

INCLUDED SUBSCRIPTION SUPPORT

Software Support ensure your system works correctly and they are user users mkae the most of our investment.

Support: Subscription

Ticketing Support System. 48H Responses*

Documentation Access

Included time (technical only)

2 hours
4 hours
Requires Custom SLA
(see below)

Support: Administrative User

Limited to Certified users

Support: Software

- Software Bugs

- Correct functioning of features

- Uptime

- Software Updates

Software Customisation

- Process Configurations

- Custom Features

- Integrated digital solution

Limited

Implementation Support

See Service Level Agreements below. Included support types are listed above

SLA Optional
Maintenance SLA Required
We do not offer support via phone. See SLA engagements for personal support.

SLA: Service Level Agreements

Software Setup, Configuring your M&E Process, Practices, Data Structure and Ensuring a great service

Types. As Standalone Services

Setup

- System Deployment

- Correct functioning of features

- Uptime

- Software Updates

Implementation

- Setting your System

- Matches your Data Processes

- Defines your Data Fields

- Uses Existing Features

- Training and onboarding

- Consultation Support, limited to setup period

Maintenance and Support

- Managing your Software

- Assisting your Team

- Supporting Integrations

- Data Capture Support

- M&E Process alterations

Ad Hoc / Optional

Security & hosting

- IT/Security Requirements Alignment

- Hosting requirements Checklist reviews and audits

- Supporting Custom Requests

- Supporting Custom Requests

- Across Region or Service backups

- - -

* Shared Cloud Included in all packages (private Cloud with +Cloud+ package


* Backups done every 24 hours

Software Customisation

- Altering feature, beyond available settings

- Changing of Design

- Custom workflows

- Custom automation

Limited

Per
Users

  • Using a shared system
  • See user Table
  •  
Standard
Subscription
  • Software as a Service
  • End to end M&E Solution
  •  
Popular
Enterprise
Subscription
  • Dedicated Subscription
  • Funders and Foundations
  •  
Enterprise
+Cloud
  • Additional Cloud Security
  • Supported Integrations
  •  

Additional Subscription Modules

SUSURATE

Impact Reporting, Data Visualisations, Impact Indicators, Projects, Targets, Scorecards and Automated Charting 

Pay per Initiative, per connected organisation

Includes1 Initiative

PROGRAM-ME

Automated algorithm to track progress and performance of user based programs

Pay for module activation (unlimited programs)

DO-NATION

Donations, Payroll Giving, Tax Dedication certificate Manager

Pay low fee's (1.5%) per donation